Type of information we may collect
Incite Security may collect your personal information, which is defined by the Privacy Act 1988 (Cth) and includes sensitive information. The information routinely collected by Incite Security includes contact details (name, address, telephone number and email address) and credit card and bank account details. Incite Security may also collect the contact details of any emergency contact or next of kin.
HOW WE COLLECT AND STORE INFORMATION
WHEN WE MUST DISCLOSE INFORMATION
Under no circumstances will Incite Security sell an individual’s information to any third party. There may be occasions where we are required to disclose information to a third party by law or in relation to the provision or improvement of services. Incite Security may disclose your information to external organisations or persons including emergency services, who may be called upon to assist during delivery of Incite Security services and Incite Security’s professional advisers, including lawyers, accountants and auditors. Incite Security will otherwise only disclose information as permitted to do so by the Privacy Act 1988 (Cth).
HOW WE USE INFORMATION
Other than as set out in this policy, Incite Security will only use and disclose your personal information for the purposes for which it was collected.
ACCESS TO INFORMATION
Subject to some exceptions set out in the Privacy Act 1988 (Cth), you are entitled to access and copy personal information which we hold about you. You also have a right to ask Incite Security to correct personal information, which is inaccurate, incomplete or out of date. Incite Security will deal with requests to correct your personal information confidentially and within a reasonable time. There is no fee for making a request to access your personal information, however, Incite Security may charge you reasonable fees to reimburse us for the cost incurred in meeting your request for information, including photocopying and delivery cost of information. You should direct your request for access to or correction or update of the personal information held by Incite Security by contacting Incite Security’s Administration Officer.
Telephone: 08 9964 7870
Post: PO Box 1875, GERALDTON WA 6530
If you have provided us with personal and sensitive information or we have collected and hold your personal information, you have a right to make a complaint and have it investigated and dealt with under this complaint’s procedure. Any complaint should be made in writing by post or email to Incite Security’s Administration Officer at the addresses detailed above. Incite Security will take all reasonable steps to resolve any complaint within a reasonable time. This should usually occur within 30 days, subject to the complexity of the matter. Incite Security will keep records of any complaints and their resolution. If we do not respond to you within 30 days or you remain unsatisfied with our resolution of the matter, you have the right to complain to the Office of the Australian Information Commissioner.